Accessibility Statement
How accessible this website is
We know some parts of this website are not fully accessible:
Ensure all interactive elements are fully accessible via keyboard.
Provide visible focus indicators on keyboard navigation.
Add a “Skip to main content” link for screen reader and keyboard users
Add captions (subtitles) to all live video streams.
Adjust text and background colours to meet WCAG contrast ratio standards (at least 4.5:1).
Allow users to modify text spacing and line height for better readability.
Update older PDF documents to be fully accessible to screen readers.
Provide accessible HTML alternatives to PDFs where possible.
Ensure all images have meaningful, descriptive alt text.
Test and optimize the website’s responsiveness on mobile and tablet devices.
Continue offering multiple feedback channels (phone, email, postal mail) for diverse user needs.
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact using the following methods:
01172350410
Please provide as much detail as possible about the issue you encountered, including the page URL, device/browser used, and any assistive technology if applicable. We appreciate your feedback to help us improve our website’s accessibility for everyone.
We take all accessibility concerns seriously and aim to respond promptly to resolve any issues. We’ll consider your request and get back to you in 3 working days.
If you cannot view the map on our ‘contact us’ page, call or email us Contact us — Caafi Health for directions.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Caafi Health is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
· Users cannot modify the line height or spacing of text, which can make reading difficult for people with certain cognitive or visual impairments. This fails WCAG 2.2 success criterion 1.4.12 (text spacing).
We plan to enable adjustable text spacing options by August 2025. All new content will support customizable spacing.
· Most older PDF documents are not fully accessible to screen reader software, limiting access for users who rely on assistive technologies. This fails WCAG 2.2 success criteria 1.3.1 (info and relationships) and 1.4.3 (contrast minimum).
We plan to update and replace these documents with accessible versions by November 2025.
· Keyboard navigation is incomplete, and some focus indicators are missing, making it difficult for users who cannot use a mouse to navigate the site. This fails WCAG 2.2 success criteria 2.1.1 (keyboard) and 2.4.7 (focus visible).
We plan to fix keyboard accessibility and improve focus visibility by June 2025.
· Some text and background colour combinations do not have sufficient contrast, making content harder to read for users with visual impairments. This fails WCAG 2.2 success criterion 1.4.3 (contrast minimum).
We plan to improve colour contrast across the site by July 2025.
· Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images by August 2025. When we publish new content we’ll make sure our use of images meets accessibility standards.
Disproportionate burden
Navigation and accessing information
There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. It’s not possible for users to change text size without some of the content overlapping.
We’ve assessed the cost of fixing the issues with navigation and accessing information. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in the next 12 months.
The website is not fully optimized for mobile devices, which can make navigation and reading difficult on small screens or when zooming. Content may not reflow properly, and it can be hard to understand the purpose of some links in context.
We’ve assessed the cost of fixing these mobile accessibility issues. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 12 months.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 27th May 2025. It was last reviewed in May 2024.
This website was last tested on 27th May 2025 against the WCAG 2.2 AA standard.
The test was carried out by self-assessment by communications support. The most viewed pages were tested using automated testing tools by staff. A further audit of the website was carried out to the WCAG 2.2 AA standard.